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Earlier today, November 10th, Modivcare experienced a disruption that temporarily prevented trip information from processing through our digital integration systems. The issue has now been resolved.
As systems catch up, you may notice a temporary delay in trip counts matching between your manifest and dispatch portal. If any trips are not appearing in ATMS Billing Batches, they may need to be reprocessed or manually billed through the Modivcare TP Portal. Please refer to the Web Portal User's Guide for step-by-step instructions.
This site is scheduled for maintenance Thursday nights from 11:00 PM Eastern to 6:00 AM Eastern Friday morning. The site may be available during this time but is subject to shutdowns as needed.
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